Frequently Asked Questions
FAQ
We hope you find the answers you are looking for here
POSTAGE & SHIPPING
How Long Until I Get My Items?
We will do our best to ensure orders are shipped within 1-3 business days of purchase. Sometimes this may not be possible due to being a 2 person team that also work full time jobs so it may take some time to process orders, but be assured we will do our best to ensure all items are shipped ASAP. All items are shipped from Melbourne, Australia with delivery by AusPost.
Estimated Shipping Times:
- Australia 2-7 Business Days
- New Zealand: 4-16 Business Days
- United States: 7-20 Business Days
- International: 14-28 Business Days
How Much Is Shipping?
Shipping rates are calculated at checkout as it does vary depending on your area.
Do You Send Internationally?
Yes we do
Do You Have Free Shipping?
Yes, we offer free shipping for all orders over $100 AUD . Unfortunately we can only provide free shipping for orders in Australia.
REFUNDS
Do You Offer Refunds?
We offer a 14-day return policy, by which you have 14 days from receiving your item to request a return/refund
You can read all the information in the link about our Refund Policy
Shipping Items Back To Be Refunded
If we accept your return you will need to cover the cost of the return shipping to us. However we will cover the cost of shipping the new product to you.
PAYMENT
What Forms Of Payment Do You Accept?
Payments accepted are VISA, American Express, Mastercard & PayPal.
Will My Payment Information Be Safe?
Yes, our store is certified Level 1 PCI DSS compliant. This compliance is provided by default through Shopify powered stores. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information.